Privacy Policy

Welcome to Manubhai Jewellers ("we," "our," "us"). We are a fine jewellery retailer located at Shop No 10, Capital Market Complex, Connaught Place, New Delhi, Delhi 110001, India. This Privacy Policy describes how we collect, use, disclose, store and protect your personal information when you visit our store, use our website, contact us via any digital channel, or engage with our services in any capacity.

By providing your personal information to us — whether in-store, via our website, through phone, email, WhatsApp, SMS, or any other channel — you acknowledge that you have read, understood and agree to be bound by the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from sharing your personal information with us.

We may collect the following categories of personal information from you in the course of our business relationship:

Personal Identification Information:

• Full name, date of birth, and gender
• Contact information including mobile number, landline number, and email address
• Postal address, city, state, PIN code and country
• Government-issued identification numbers as required for high-value transactions (PAN card, Aadhaar, etc.) in compliance with Income Tax and Prevention of Money Laundering regulations

Transaction & Purchase Information:

• Purchase history, preferences, and wish lists
• Payment information (we do not store full card numbers — only the last four digits and card type for reference)
• Custom jewellery design briefs and consultation notes
• Repair and alteration service records

Communication Data:

• Messages, enquiries, feedback and complaints submitted via contact forms, email, phone or WhatsApp
• Consent records for marketing communications

We use the personal information we collect for the following legitimate business purposes:

• To process and fulfil your purchases, repair orders, and custom design requests
• To communicate with you about your orders, appointments, and service updates
• To send you promotional communications, offers, new collection announcements and event invitations — subject to your consent and communication preferences
• To personalise your experience and provide tailored jewellery recommendations based on your purchase history and preferences
• To comply with legal obligations including tax filings, anti-money laundering regulations, and mandatory government reporting requirements
• To improve our products, services, and customer experience through analysis of aggregated, anonymised data
• To respond to your enquiries, complaints and requests in a timely manner
• To detect, prevent and address fraud, unauthorised transactions and security breaches
• To maintain accurate business records as required by Indian law

We do not sell, trade, rent or otherwise transfer your personal information to third parties for their independent marketing purposes. We may share your information only in the following limited circumstances:

• Service Providers: We may share data with trusted third-party vendors who assist us in operating our business (e.g., payment processors, courier services, IT service providers) — subject to strict confidentiality obligations.
• Legal Compliance: We may disclose your information when required to do so by law, court order, government authority, or when necessary to protect our legal rights and interests.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections.
• With Your Consent: We may share your information with third parties when you have given us your explicit consent to do so.

All third parties with whom we share your data are bound by contractual obligations to handle it securely, lawfully, and in accordance with this Privacy Policy.

When you provide us your contact details and check the communication consent box on our contact form or registration form, you expressly consent to receiving communications from Manubhai Jewellers via SMS, email, OBD calls, Google RCS and WhatsApp for information relating to your services, special offers, new collection launches, exclusive events, and other promotional updates.

You may withdraw this consent at any time by:

• Emailing us at info@manubhaijewellers.shop with the subject line "Unsubscribe"
• Calling us at +91 97225 88889 and requesting removal from our communications list
• Replying "STOP" to any SMS communication received from us
• Visiting our store and speaking with a team member

Please note that withdrawal of marketing consent does not affect transactional communications (order confirmations, service updates, etc.) which are necessary for fulfilling our contractual obligations to you.

Our website may use cookies, web beacons, pixel tags and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. Cookies are small text files stored on your device that help us recognise you on return visits.

• Essential Cookies: Necessary for the website to function properly (session management, security)
• Analytics Cookies: Help us understand how visitors use our website so we can improve it
• Preference Cookies: Remember your settings and preferences for a better experience
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website. By continuing to use our website after being notified of our cookie usage, you consent to the use of cookies as described herein.

We take the security of your personal information very seriously. We implement appropriate technical, administrative and physical security measures to protect your data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• Encrypted data storage and transmission using industry-standard SSL/TLS protocols
• Restricted access to personal data on a need-to-know basis for our employees and contractors
• Regular security assessments and updates to our systems and procedures
• Employee training on data protection and privacy best practices
• Secure physical storage for paper records containing personal information

While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly notifying you of any data breach that may materially affect your privacy rights, as required by applicable law.

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting or reporting requirements. The specific retention periods depend on the nature of the information and the purpose for which it is held:

• Customer purchase records: Retained for a minimum of 8 years as required by Indian tax and accounting laws
• KYC and identity verification documents: Retained as required by Prevention of Money Laundering Act, 2002
• Marketing consent records: Retained until consent is withdrawn plus an additional 3 years for compliance purposes
• Website enquiry and contact form data: Retained for 2 years from the date of submission
• General correspondence: Retained for 5 years from the date of last contact

When personal information is no longer required, we will securely delete, destroy, or anonymise it in accordance with our data disposal procedures.

Subject to applicable Indian law, you have the following rights with respect to your personal information that we hold:

• Right of Access: Request a copy of the personal information we hold about you
• Right of Correction: Request correction of inaccurate or incomplete personal information
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time
• Right to Object: Object to the processing of your personal information for certain purposes
• Right to Grievance Redressal: Lodge a complaint with us regarding the handling of your personal data

To exercise any of these rights, please contact our Privacy Team at info@manubhaijewellers.shop. We will respond to your request within 30 days. We may require you to verify your identity before processing your request.

Our website or communications may contain links to third-party websites, social media platforms, or services that are not operated by us. We have no control over the content, privacy policies, or practices of these third-party sites and are not responsible for their privacy standards. We strongly advise you to review the privacy policy of every website you visit. This Privacy Policy applies solely to information collected by Manubhai Jewellers.

Our services are not directed to individuals under the age of 18 years. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at info@manubhaijewellers.shop and we will take prompt steps to delete such information from our records.

We may update this Privacy Policy from time to time to reflect changes in our business practices, applicable laws, or industry standards. When we make material changes, we will notify you by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your personal information. Your continued use of our services following the posting of changes constitutes your acceptance of those changes.

If you have any questions, concerns or complaints about this Privacy Policy or our data handling practices, please do not hesitate to contact us: